FREQUENTLY ASKED QUESTIONS
Yes ā we make every effort to ensure that product images accurately represent the actual flooring design, color, and surface texture.
However, slight variations in color, texture, or shade may occur due to screen settings, lighting conditions, production batches, and material characteristics.
At PAVERO, maintaining consistent product quality and realistic product presentation is an important part of our commitment to customers across Europe.
Your sales receipt, invoice, and order details are available through your customer account on pavero.eu after your purchase has been completed.
You will also receive an order confirmation and related billing documents by email. If you cannot locate your receipt or require additional documentation, our support team will be happy to assist you.
To request a return, please contact our customer support team through the contact information available on pavero.eu and provide your order number along with a brief description of the reason for the return.
Eligible returns must be requested within the applicable return period and products must remain unused, unopened, and in their original packaging. Once your request is reviewed and approved, our team will provide return instructions and further assistance.
For complete details regarding return eligibility, non-returnable items, and refund conditions, please refer to our Returns & Refund Policy.
Many PAVERO products are available on a pre-order basis because we operate with scheduled production cycles designed to ensure consistent product quality, optimized manufacturing control, and carefully managed supply across Europe.
This production model allows us to offer modern flooring collections, commercial-grade specifications, and competitive pricing while maintaining reliable quality standards and efficient logistics.
By manufacturing products according to planned production schedules rather than mass warehouse stocking, we are able to provide fresher production batches, better production consistency, and access to a wider range of collections and specifications.
Estimated lead times may vary depending on the selected product and production schedule, and our team provides regular updates throughout the entire ordering process.
PAVERO currently delivers orders across most countries within the European Union.
Shipping availability may vary depending on the selected product category, order volume, logistics access, and destination region. For large commercial or project-based orders, our team can also assist with customized delivery arrangements and logistics coordination.
If your country or region is not available during checkout, please contact our support team and we will do our best to provide an alternative shipping solution.
For most orders within the European Union, the estimated delivery time is approximately **3ā4 calendar months** from order confirmation to final delivery.
Delivery timelines may vary depending on the selected product collection, production schedule, order volume, and destination country. Since many PAVERO products are manufactured through scheduled production cycles, this approach allows us to maintain consistent quality standards and reliable product availability across Europe.
Our team provides regular updates throughout the production and shipping process to ensure a transparent and professional customer experience.
